The Scottish Health Awards 2015 – Quality Champion of the Year Award Winner

Gavin Hookway – NHS Highland


Source:  Daily Record Scottish Health Awards 2015 Supplement

A PDF copy of the Supplement can be found here: Scottish Health Awards 2015 Supplement – Page 4

Winners Story:

Gavin is the Senior Quality Improvement Lead within NHS Highland.  Gavin has taken the lead in developing the Highland Quality Approach which aims to ensure that everyone who experiences health and social care in Highland get the right care in the right place at the right time and that waste, harm and variation from other systems is eradicated.

He has worked to increase the knowledge and awareness of skills of frontline staff. managers and leaders to adopt a whole systems quality approach based on the Toyota Production System and adapted by Virginia Mason in USA.  He has endeavoured to bridge the gap between frontline clinical staff, service managers and planners and remains focussed on improving the care experience for those who use the services.

Gavin has trained and coached several cohorts of Lean Leaders across NHS Highland providing them with the required mentorship and support as they lead improvement projects across a range of services.  He has been patient and understanding, supportive in his approach translating the methodology to frontline staff in a way that reflects the local context and is meaningful.

In addition to these, he has embedded the Highland Quality Approach across NHS Highland, has achieved significant increase in the Board’s infrastructure to lead improvements across all services and has secured commitment and motivation across the Board to eliminate waste, harm and variation.

The Bigger Picture:

Gavin has demonstrated an ability to work with staff across all levels of the organisation, to influence thinking and change from Chief Executive to hospital porter and across professional groups.  He has led and supported a huge range of process improvement work across all parts of NHS Highland from the Isle of Bute to Caithness and everywhere in between.  His focus has included community mental health, Child and Adolescent Mental Health Services (CAMHS), endoscopy, chronic obstructive pulmonary disease (COPD), cardiac, community care assessment, and musculoskeletal services among many others.

His approach to quality improvement has stamped a level of organisation and formality that makes NHS Highland a very impressive and forward thinking Board in Scotland.

Gavin’s approach illustrates the inspiring work to achieve our Scottish Government focus on the delivery of improved quality and safer patient care whilst ensuring that the service is sustainable and delivers value for the public purse. 

The impact that Gavin’s work has had has been to achieve significant benefits for patients and staff.  These include:

  • Reduction in waiting times for community health services in Lochgilphead
  • Reduction in waiting times for CAMHS in Inverness
  • Reduction in waiting times for community care assessment in Isle of Bute
  • Reduction in length of stay in hospital for people with COPD
  • Improved access and quality of experience of endoscopy services.

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